Terms of service

Terms and Conditions for OptiCare Online Eye Wear Store

Welcome to OptiCare, an online store for eyewear. By using this website, you agree to these terms and conditions in full. If you do not agree with any part of these terms and conditions, you should not use this website.

  1. General Terms 1.1. OptiCare offers eyewear and related products and services through this website. The products are sold to you subject to these terms and conditions. 1.2. OptiCare reserves the right to update or modify these terms and conditions at any time without prior notice. Your use of this website following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. 1.3. OptiCare reserves the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.

  2. Product Information 2.1. OptiCare endeavors to provide accurate and up-to-date information on this website. However, we do not warrant that product descriptions or other content of this website is accurate, complete, reliable, current, or error-free. 2.2. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colors accurately, we cannot guarantee that your computer's display of the colors accurately reflects the color of the products.

  3. Orders 3.1. You may place an order by selecting the products you wish to purchase and adding them to your shopping cart. Once you have reviewed your order and confirmed your details, you may submit your order by clicking the "Checkout" button. 3.2. OptiCare reserves the right to accept or decline any order for any reason. If we decline your order, we will contact you with the reason for the refusal. 3.3. Once you have submitted your order, you will receive an email confirming receipt of your order. This email is not an acceptance of your order, just a confirmation of its receipt. We will only accept your order and complete the contract of sale when we dispatch the products to you.

  4. Payment 4.1. The price of the products will be as quoted on our website from time to time, except in cases of obvious error. 4.2. Prices are subject to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation. 4.3. OptiCare accepts payment by credit or debit card, PayPal or other payment methods which may be available on our website from time to time.

  5. Shipping and Delivery 5.1. OptiCare will use reasonable endeavors to deliver products within the timescales set out on our website. However, delivery timescales are not guaranteed and should not be relied upon. 5.2. Risk in the products will pass to you upon delivery. 5.3. We are not responsible for any delays caused by events outside of our reasonable control.

  6. Returns 6.1. OptiCare operates a 07-day returns policy. If you are not completely satisfied with your purchase, you may return it to us for a refund or exchange, subject to the following conditions:

  • Products must be returned in their original condition and packaging, with all tags and labels attached.
  • You must obtain a return authorization number from us before returning any products.
  • You are responsible for the cost of returning the products to us.
  • We recommend that you use a tracked delivery service to return the products to us. 6.2. We will not refund the cost of any shipping, handling, or delivery charges.
  1. Limitation of Liability

7.1. OptiCare shall not be liable to you for any indirect, consequential or special loss or damage, including but not limited to loss of profits, loss of business, loss of revenue, loss of goodwill or loss of reputation, arising out of or in connection with these terms and conditions, the products, or the use or inability to use this website. 7.2. OptiCare's total liability to you in respect of all other losses arising under or in connection with these terms and conditions, the products, or the use or inability to use this website, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the price paid for the products. 7.3. Nothing in these terms and conditions shall limit or exclude OptiCare's liability for death or personal injury caused by its negligence, fraud, or fraudulent misrepresentation, or any other liability which cannot be limited or excluded by applicable law.

8. Checkout and payments

  1. Payment: The customer must pay for the Opticare Store products at the time of checkout using a valid payment method, such as a credit card, debit card, or PayPal account.
  2. Shipping: The customer must provide accurate shipping information, including the correct shipping address and contact information. OpticareStore will not be held responsible for any delays or losses caused by inaccurate or incomplete shipping information.
  3. Order Confirmation: After placing the order, the customer will receive an order confirmation email with the details of their order. If there are any discrepancies or errors, the customer must contact OpticareStore customer support within 24 hours.
  4. Delivery: OpticareStore will ship the products to the customer's address within the estimated delivery timeframe. The customer is responsible for receiving the delivery and inspecting the products for any damages or defects. If there are any issues, the customer must contact OpticareStore customer support within 24 hours of receiving the delivery.
  5. Return Policy: OpticareStore may have a return policy that allows customers to return or exchange products within a specific timeframe. The customer must follow the instructions and procedures outlined in the return policy to qualify for a return or exchange.
  6. Privacy Policy: OpticareStore will maintain the confidentiality of the customer's personal and payment information as per their privacy policy.
  7. Security: OpticareStore will use industry-standard security measures to protect the customer's personal and payment information during the checkout process.